We accept most major payment services.
Visa, Mastercard, American Express, Discover, Diners Club, Maestro, Shop Pay, Apple Pay and Google Pay

Please feel free to get in touch for any further help.

Some of our products have spare parts and accessories, these can be found within the online shop.
For any concerns regarding replacement parts or unlisted parts, please get in touch through our Contact us page.

We offer a 1 year warranty on our products from the date of purchase.
The warranty only covers manufacturing defects and does not include accidental damage or wear and tear caused by customers or the pets.

Please check the size guide on the relevant product page. The guide will indicate our recommended pet size for use. You can also see the size of our furry product models in the 'About' section of the product.
Product dimensions can also be seen within the 'Specification' section on the product page.

Please get in touch for further information for personalised product requests.

We ship to all Europe countries in addition to the UK. To see international shipping terms and returns please click here and scroll to the relevant sections.

Please allow 5 working days from when your item is received to process your return and refund. You will receive email confirmation as soon as processing is complete. It may take up to 5 working days for the funds to return to your account, depending on your bank and country.

Depending on the delivery option you selected you should allow up to 10 working days for your parcel to be delivered. If your parcel has not been delivered by this time please contact us as soon as possible.

Our returns policy lasts for 14 days from the day of delivery. Beyond this, we cannot offer you a refund or exchange. This applies to all domestic and international deliveries.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We offer free returns on all UK orders.
International orders currently require paid returns. Please see our Delivery & Returns section and find out more.

We are happy shipping to countries within Europe, shipping costs are calculated during checkout.
Our policy remains the same for international returns. A return must be made within 14 days from the day of delivery, beyond this we cannot offer you a refund or exchange. Please see our Delivery & Returns section and find out more.

FUR SE products are sold exclusively through our retail partners or our web store.

FUR SE is based in the UK and we manufacture our unique products in Europe and Asia.

Please check the relevant care and safety guide. The care and safety guide can be found within the 'Buyer's guide' section on the relevant product page.
The care and safety guide will include tips, product care and maintenance advice.

Although we do our best to make sure that the colours displayed on our Website are accurate, the actual colours may vary slightly.
Differences in displays and devices used to view our website can result in subtle differences in colour.
All Colours shown online are for guidance and information only.

We look forward to your feedback, criticism or praise. get in touch through our contact portal.